Refund policy

Returns
You have 14 calendar days from the date you receive your item to request a return. To be eligible, the item must be unused, unopened, and in its original packaging. For hygiene and safety reasons, opened cosmetics, skincare, personal care items, and hair extensions cannot be returned unless defective or damaged upon arrival.

Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. Shipping costs are non-refundable unless the item arrived defective or incorrect.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at neostack65es@gmail.com with your order number and photos. We'll arrange a replacement or full refund at no cost to you.

Order Cancellations
Orders can be canceled free of charge within 12 hours of placement, as long as they haven't shipped yet.

Contact Us
Questions about this policy? Email us at neostack65es@gmail.com